Frequently Asked Questions
Q: I need my item fast! Can you deliver it on time?
Most in-stock items can be delivered as quickly as the next business day. Just choose from our expedited shipping options at checkout. If in the unlikely event we are unable to deliver by your requested date, we'll contact you right away with a solution.
Q: Do you price match?
If you found it cheaper somewhere else, get in touch with us at 866-557-8737 and we'll give you the best price we can.
Q: Do you offer any discounts or coupons?
By joining the free SuperClub and earning points with every purchase, you can apply points to future orders for a discount. Sign up for free today and get a 500 SuperPoint bonus (worth $5.00 off your next order): SuperClub.
Q: How are your prices so low?
We are able to maintain our low prices by cutting out the middleman and selling directly to the customer. We never sell any counterfeit or knockoff products.
Q: Can you send me a quote?
Want to place a big order or having trouble finding that old/obsolete part you've been looking for? Just send us a message and we'll get back to you ASAP with price and availability: Quick Quote.
Q: When will I receive my order?
The moment your order ships, we'll send a shipping confirmation and email containing a tracking number. If you have an account, you can also view order status under the "Orders" tab in your account dashboard.
Q: Where do you ship from?
Our main warehouses are located in NY, NJ and CA, and the shipment origin will depend on the item(s) ordered and proximity to the delivery point.
Q: How do I return an item?
We're sorry to see you part with such a great item! All returns must be processed on our website though this page: Returns. If you have any questions or comments, please don't hesitate to reach out at 866-557-8737.
Q: Do you buy breakers?
On some occasions we do purchase parts. If you have anything you would like to unload, send an email with detailed descriptions and plenty of photos to firstname.lastname@example.org
Q: What is the difference between new and recertified?
Any items listed as "New" have not been energized and are generally brand new in manufacturer boxes. Items listed as "Recertified" have been thoroughly cleaned, tested and repacked to our exacting standards by our engineers.
Q: Is a warranty included for both new and certified items?
Yes! We offer a free 2-year warranty on all recertified items because we are extremely confident in both the quality of the products we sell and the thoroughness of our recertification process. We are also firm believers in recycling whenever possible, so if a warranty encourages our customers to help us reduce waste, then we're all for it. We also offer a free 1-year warranty on all new items, so you don't have to take any chances when choosing Superbreakers.