SuperBreakers Warranty Policy
Effective Date: 05/06/2024
- Warranty Coverage
SuperBreakers ("the Company") provides a limited warranty for products purchased from our website ("the Site"). The warranty covers both "New Products" and "Re-Certified Products" as described below:
New Product Warranty:
“New Product” – SuperBreakers warrants that products identified as “New Product” on SuperBreakers.com (the “Site”) will be free from defects in material, workmanship, and design for a period of (60) days from the date of invoice of the Company or its appointed distributor, as the case may be. Products identified as “New Product” on this Site will be new, never previously energized, never previously wired, and where possible will be shipped in their original manufacturer boxes. Products identified as “New Product” may include products of a prior vintage that match the ordered SKU and product description.
Re-Certified Product Warranty:
Re-Certified Product” – SuperBreakers warrants that products identified as “Re-Certified Product” on this Site will be free from defects in material, workmanship, and design for a period of (60) days from the date of invoice of the Company or its appointed distributor, as the case may be. Products identified as “Re-Certified Product” on this Site have been cleaned, tested, and repackaged to the Company’s exacting standards by the Company’s technicians. A “Re-Certified Product” may be shipped in a non-manufacturer box, may not be of current vintage, and may not be in “like-new” condition. A “Re-Certified Product” may feature a replacement label, where necessary for the proper field identification of the product. These labels are intended only for identification and information purposes and the Company makes no representation for and disclaims all liability for the accuracy or completeness of the information on these labels.
- Warranty Claims
To make a warranty claim under this policy, customers must adhere to the following conditions:
- Promptly notify SuperBreakers in writing of the warranty claim within the warranty period. The claim must be sent to warranty@superbreakers.com
- Ensure that the alleged defect has not resulted from misuse, neglect, accidents, atypical environmental degradation, or improper installation, operation, maintenance, repair, alteration, or modification by any entity other than the Company.
- Warranty Options
Upon confirmation of a valid warranty claim, SuperBreakers retains the discretion to choose from the following warranty options:
- Repair the defective product.
- Replace the defective product with an equivalent product, which may be either a "New Product" or a "Re-Certified Product" based on SuperBreakers' judgment. The replacement product will be covered by the remaining warranty period.
- Refund the purchase price of the defective product.
- Extended Warranty
Customers may have the option to purchase an Extended Warranty. The Extended Warranty extends the standard warranty period by (1) additional year for qualifying New Products and Re-Certified Products. This extension solely affects the warranty duration and does not modify or expand the scope of the Limited Warranty in any other manner.
- Warranty Exclusions
This warranty does not cover:
- Damage resulting from misuse, neglect, accidents, atypical environmental degradation, or improper installation, operation, maintenance, repair, alteration, or modification by any entity other than the Company.
- Products not acquired from SuperBreakers.
- Normal wear and tear.
- Manufacturer's warranties as the product is covered by SuperBreakers' warranty as outlined in this policy.
- Disclaimer of Other Warranties
Except as explicitly stated in this warranty policy, SuperBreakers disclaims all other warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, or other violation of rights.
- Limitation of Liability
The Company's liability under this warranty policy is strictly restricted to:
- Repairing or replacing the goods with a new or recertified product; or
- Refunding the purchase price of the goods.
In no event shall the Company be liable for special, incidental, consequential, punitive, exemplary, or any indirect damages, or for lost profits or data related to the use of the Site or the goods obtained from the Company, irrespective of whether the Company was aware or should have been aware of the potential for such losses.
- Contact Information
For warranty claims or inquiries, please contact SuperBreakers through the following methods:
- Email: warranty@superbreakers.com
- Phone: 866-557-8737
Note: SuperBreakers reserves the right to amend this warranty policy as deemed necessary, with any revisions reflected on the Site along with the updated effective date. Customers are encouraged to periodically review the policy for any updates.
Warranty Period Adjustment for Purchases Made Before 05/06/2024.
Please be aware that our warranty policy has recently changed. However, we assure our customers that this change will not affect purchases made before 05/06/2024.
For Purchases Made On or After 03/06/2024 and Before 05/06/2024: Any new products purchased during this period will be subject to our 1-year warranty policy. Any recertified products purchased during this period will be subject to our 1-year warranty policy.
For Purchases Made Before 03/06/2024: If you purchased a new product before 03/06/2024, you are entitled to our previous 1-year warranty policy. If you purchased a recertified product before 03/06/2024, you are entitled to our previous 2-year warranty policy.
For Purchases Made On or After 05/06/2024: All new and recertified products purchased on or after 05/06/2024 will be subject to a new 60-day warranty policy.
To facilitate the warranty claim process, we kindly request that customers include the date of purchase when submitting a warranty claim. This will help us to quickly determine your warranty eligibility and ensure that your claim is processed efficiently and accurately.
Disclaimer: SuperBreakers, not being an authorized distributor of any product, is neither an affiliate nor an authorized dealer for any manufacturer. Therefore, any original manufacturer's warranty does not apply.