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Damaged Shipments & Errors

Damaged Shipments & Errors

SuperBreakers (the “Company”) takes pains to ensure that every order is received in good condition. In the event your order arrives damaged please contact a SuperBreakers customer service representative within five (5) days of receipt of the order. Please save the packaging that the shipment came in and if possible please provide pictures so your SuperBreakers rep can resolve the shipment as quickly as possible. Claims of damaged shipments filed more than five (5) days after receipt will be determined on a case-by-case basis. Beyond the five (5) day window, the Company is under no responsibility to replace the damaged shipment.

Incorrect Shipping Address

Where a package is refused or returned due to an incorrect shipping address provided by a customer, the customer will be responsible all resulting costs for the shipment.

Order Discrepancies

Customers have (7) days from the date of receipt to address any discrepancies regarding incorrect shipment of material.